SpotOn incident

Service Interruption to SpotOn Restaurant Systems

Notice Resolved View vendor source →

SpotOn experienced a notice incident on August 5, 2024 affecting SpotOn Online Ordering, lasting 7h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2024, 03:24 PM UTC
Resolved
Aug 05, 2024, 10:35 PM UTC
Duration
7h 11m
Detected by Pingoru
Aug 05, 2024, 03:24 PM UTC

Affected components

SpotOn Online Ordering

Update timeline

  1. identified Aug 05, 2024, 03:24 PM UTC

    SpotOn Restaurant systems are experiencing login and connectivity issues. We have identified the issue and corrective actions are underway.

  2. identified Aug 05, 2024, 04:32 PM UTC

    We continue to work to restore connectivity.

  3. identified Aug 05, 2024, 05:30 PM UTC

    We are currently experiencing a service outage affecting SpotOn Restaurant POS. Our team is actively working to resolve the issue and investigate the root cause. We expect resolution to take several hours. In the meantime, please use the Virtual Terminal here (http://dashboard.spoton.com) within the dashboard to process payments. Click on the icon with 9 dots in the top menu and choose Virtual Terminal.

  4. monitoring Aug 05, 2024, 07:07 PM UTC

    SpotOn Restaurant connectivity issues have been fixed and service outages have been resolved. POS Online Ordering systems are online and functional. We continue to monitor the situation.

  5. monitoring Aug 05, 2024, 07:08 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Aug 05, 2024, 07:11 PM UTC

    We have resolved the issues and will continue to closely monitor.

  7. resolved Aug 05, 2024, 10:35 PM UTC

    This incident has been resolved. Systems are operating as expected.