SpotOn experienced a major incident on September 26, 2024 affecting SpotOn Online Ordering, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2024, 04:05 PM UTC
We are aware of an incident with TSYS payments not going through. TSYS has reported an incident for their services. Our team is currently investigating.
- identified Sep 26, 2024, 04:19 PM UTC
TSYS has identified a DNS issue on their end. From TSYS: This will impact all methods of taking payments but if you try a different method it could affect the probability the payment will work (POS, handheld, online ordering, VT etc.) The main action is to try the payment again.
- monitoring Sep 26, 2024, 04:32 PM UTC
We believe all CNP transactions are now working (online ordering, QR, VT) etc. We are still investigating POS/Handheld transactions but we are not seeing many new reports of issues. Continue to re-try the transaction if experiencing a failure
- monitoring Sep 26, 2024, 04:54 PM UTC
We are still monitoring but seeing low to intermittent payment failures. We continue to monitor TSYS's service status. Continue to re-try the transaction if experiencing a failure.
- resolved Sep 26, 2024, 06:06 PM UTC
The TSYS service outage has been resolved. Please contact support at (877)-814-4102 if you continue to experience payment failures.