SpotOn experienced a major incident on October 15, 2024, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 15, 2024, 02:46 PM UTC
We are currently investigating an issue impacting the Aries8 Customer Facing Display and other POS functions. Our team is working to identify the root cause and will provide an update within 30 minutes.
- investigating Oct 15, 2024, 03:14 PM UTC
The team has identified the root cause and we are continuing to investigate a fix.
- investigating Oct 15, 2024, 03:45 PM UTC
The payments issues may be impacting all Customer Facing Displays. An immediate fix to is reprovision the station. The team is still investigating holistic resolution.
- identified Oct 15, 2024, 04:11 PM UTC
We are currently doing a rolling restart so you may see some residual effects while this is happening.
- monitoring Oct 15, 2024, 04:20 PM UTC
The rolling restart is complete and we are monitoring the results.
- resolved Oct 15, 2024, 05:54 PM UTC
This incident has been resolved.