SpotOn incident

Restaurant order reporting is experiencing data inconsistencies

Minor Resolved View vendor source →

SpotOn experienced a minor incident on November 11, 2024 affecting SpotOn Reporting and SpotOn Restaurant Dashboard, lasting 4h 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2024, 10:47 PM UTC
Resolved
Nov 12, 2024, 02:57 AM UTC
Duration
4h 10m
Detected by Pingoru
Nov 11, 2024, 10:47 PM UTC

Affected components

SpotOn ReportingSpotOn Restaurant Dashboard

Update timeline

  1. investigating Nov 11, 2024, 10:47 PM UTC

    We have identified an issue where order reporting is degraded. This is visible for some merchants in Daily Sales Report and Payments reporting in Restaurant Reporting and Dashboard.

  2. investigating Nov 11, 2024, 10:49 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 12, 2024, 12:00 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Nov 12, 2024, 01:30 AM UTC

    A fix has been implemented and we are monitoring the results. We expect the reporting data to be in sync in approximately 1.5hrs.

  5. resolved Nov 12, 2024, 02:57 AM UTC

    This incident has been resolved.