SpotOn incident

FreshKDS integration outage

Major Resolved View vendor source →

SpotOn experienced a major incident on November 13, 2024 affecting SpotOn Reporting, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2024, 12:07 AM UTC
Resolved
Nov 13, 2024, 02:16 AM UTC
Duration
2h 9m
Detected by Pingoru
Nov 13, 2024, 12:07 AM UTC

Affected components

SpotOn Reporting

Update timeline

  1. investigating Nov 13, 2024, 12:07 AM UTC

    We are investigating an issue that is impacting the ability for FreshKDS to take orders

  2. identified Nov 13, 2024, 01:16 AM UTC

    Additional 3rd party order integrations are impacted by this outage: Fresh KDS, Incentivio, Chowly, Bite, Captain AI, Ovation.

  3. monitoring Nov 13, 2024, 01:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 13, 2024, 02:16 AM UTC

    This incident has been resolved.