SpotMe experienced a major incident on August 29, 2018 affecting US, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 29, 2018, 07:04 AM UTC
Hello, we have an issue with one of our US servers - usprod5.4pax.com. The issue has been identified and we're currently working on restoring the servers. We've already switch all traffic to redundant servers, so all events should be fully accessible. Please accept our sincere apologizes for any inconvenience caused. SpotMe Cloud Operations Team
- resolved Aug 29, 2018, 07:48 AM UTC
Hello, we've managed to fully restore all services on usprod5.4pax.com. We will execute certain functional tests to confirm the operation status of the server and then we will switch back traffic, on portions, for all events which were configured on it. Thank you for your understanding. SpotMe Cloud Operations Team