SpotMe experienced a major incident on September 16, 2018 affecting EU (Germany), lasting 5h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2018, 02:36 AM UTC
Hello, one of our servers in Germany is currently unreachable. We're investigating with our providers to identify the issue. We're sorry for any inconvenience caused. SpotMe Cloud Operations Team
- identified Sep 16, 2018, 06:06 AM UTC
Hello, we're still working on the restoration of the server. Traffic to events has been switched to redundant servers. The issue was caused by SAN outage in the Data Center where the server is located. SpotMe Cloud Operations Team
- resolved Sep 16, 2018, 08:24 AM UTC
Hello, the server is not fully operational. Traffic to events will be enabled for deadmin2.4pax.com. We'd like to apologize for any inconvenience caused. SpotMe Cloud Operations Team