SpotMe experienced a minor incident on October 10, 2018 affecting EU (Germany), lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2018, 05:25 AM UTC
Hello, we'd like to inform you that we're experiencing network connectivity issues with one of our EU servers - euprod11.4pax.com. While we're investigating the issue, we've switched traffic for all events to redundant servers, so all events and functionalities remain accessible. SpotMe Cloud Operations Team
- identified Oct 10, 2018, 07:27 AM UTC
Hello, we've managed to identify the issue and we're currently working on resolving it and restoring the server to normal operation. SpotMe Cloud Operations Team
- resolved Oct 10, 2018, 09:24 AM UTC
Hello, we've managed to restore euprod11.4pax.com to normal state. The outage was caused by a SAN issue. We're currently running some sanity checks of the file systems to fully confirm the integrity of the data and when done we'll start enabling traffic for events to euprod11.4pax.com. Thank you for your patience! SpotMe Cloud Operations Team