SpotMe incident

Platform access issue

Major Resolved View vendor source →

SpotMe experienced a major incident on June 9, 2020 affecting DS and Android app and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2020, 11:30 PM UTC
Resolved
Jun 10, 2020, 01:02 AM UTC
Duration
1h 32m
Detected by Pingoru
Jun 09, 2020, 11:30 PM UTC

Affected components

DSAndroid appiOS appWeb app

Update timeline

  1. investigating Jun 09, 2020, 11:30 PM UTC

    Hello, we are currently experiencing issues with access to our platform, including Backstage and WebApp.. There is an ongoing investigation with the cloud provider. Expect further updates. Yours Cloud Operations team

  2. resolved Jun 10, 2020, 01:02 AM UTC

    Hello, the connectivity issue, which prevented access to Backstage and WebApp, is now resolved. We will follow up with our cloud provider to address the reasons for the outage. Thank you for your support and patience. SpotMe Cloud Operations Team