SpotMe experienced a major incident on April 6, 2021 affecting US, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 06, 2021, 11:13 AM UTC
Dear Customers, We're currently experiencing issues with one of our US servers - usprod33. All traffic to that server is being redirected to redundant nodes and all workspaces remain accessible via Webapp and Backstage. We are truly sorry for the inconvenience. SpotMe Cloud Operations team
- investigating Apr 06, 2021, 11:44 AM UTC
Our infrastructure provider has reported a major power outage in one of their data centers in Washington, US. They are working to restore the power. All redundant parts of SpotMe platform are working properly and workspaces remain fully accessible.
- resolved Apr 06, 2021, 02:05 PM UTC
We are happy to inform you that the server is now online. We will be working closely with our infrastructure provider to further analyze the cause of the issue.