SpotMe experienced a major incident on December 15, 2021 affecting US and Streaming - US, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2021, 03:53 PM UTC
Dear Customers, we would like to inform you that we are currently experiencing network connectivity issues in the US region due to Internet connectivity issues reported by our infrastructure provider. Workspaces in other regions are still available. We are sorry for the inconvenience. SpotMe Cloud Operations Team
- identified Dec 15, 2021, 04:10 PM UTC
Hello, we would like to inform you that our infrastructure provider has identified the root cause of the Internet connectivity issue and has taken steps to restore connectivity. SpotMe Cloud Operations Team
- resolved Dec 15, 2021, 04:25 PM UTC
Hello, we would like to inform you that our infrastructure provider has resolved the network connectivity issue. All workspaces in the US regions are now fully accessible. We will continue to observe this in the next hours to make sure that all services have returned to stable and normal operation Please do not hesitate to reach out to us if you have any issues. SpotMe Cloud Operations Team