SpotMe experienced a major incident on October 21, 2022 affecting Streaming - EU, lasting 5h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2022, 09:56 AM UTC
Hello, we would like to inform you that we are currently experiencing issues starting live video streams in our Europe region. We are currently investigating the issue and will provide updates shortly. We are sorry for the inconvenience. SpotMe Engineering Team
- investigating Oct 21, 2022, 10:31 AM UTC
We are working on resolving the issue and will be updating you with the information once done.
- monitoring Oct 21, 2022, 12:01 PM UTC
Issue has been identified and is located within our streaming provider that is currently working on resolving the issue. In the meantime, a workaround had been put in place by our teams and all streaming services are now back to normal in EU. Please raise a support ticket if you are still encountering issues.
- resolved Oct 21, 2022, 03:10 PM UTC
We are closing this case as EU streaming channels are now all stable.