SpotMe experienced a minor incident on May 29, 2024 affecting Backstage, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2024, 04:20 PM UTC
We are currently experiencing issues with our Backstage Chat Support. Users may encounter slowness and errors while using this feature. The issue has been identified as originating from our third-party provider. In the meantime, you can contact Support via email at [email protected] or by phone at +1 202 8384881. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
- monitoring May 29, 2024, 04:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 29, 2024, 04:59 PM UTC
The issues with our Backstage Chat Support have been resolved, and the service is now back to normal. Thank you for your patience.