SpotMe experienced a major incident on August 21, 2024 affecting Android app and EU (Germany) and 1 more component, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Android appEU (Germany)iOS appWeb appBackstage
Update timeline
- investigating Aug 21, 2024, 05:55 AM UTC
EU workspaces are currently unavailable on Backstage and mobile and web apps for participant users. Our team is actively investigating the issue. Thank you for your patience.
- identified Aug 21, 2024, 06:16 AM UTC
We have identified the cause of the issue with EU workspaces. Our team is now working on a full fix. Thank you for your patience.
- monitoring Aug 21, 2024, 06:32 AM UTC
A defective storage node in the infrastructure was identified and replaced. We remain available for any further assistance. Thank you for your patience.
- resolved Aug 21, 2024, 09:17 AM UTC
This issue has been resolved.