Spotlight incident

Error messages when submitting clients for breakdowns

Notice Resolved View vendor source →

Spotlight experienced a notice incident on July 25, 2022, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2022, 08:45 AM UTC
Resolved
Jul 25, 2022, 11:54 AM UTC
Duration
3h 8m
Detected by Pingoru
Jul 25, 2022, 08:45 AM UTC

Update timeline

  1. investigating Jul 25, 2022, 08:45 AM UTC

    We are currently investigating an issue affecting agent users this morning when submitting clients for breakdowns.

  2. identified Jul 25, 2022, 08:47 AM UTC

    We had some over-running work being completed on our database. This has now been completed and we hope that this issue has now been resolved.

  3. identified Jul 25, 2022, 11:54 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jul 25, 2022, 11:54 AM UTC

    This incident has been resolved.