SportsEngine incident

Incident with Member Directory and Rostering from Registrations

Major Resolved View vendor source →

SportsEngine experienced a major incident on May 16, 2025 affecting Season Management - rostering, scheduling, location management, scoring, and stats and Members - profiles, communication, reporting, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2025, 08:30 PM UTC
Resolved
May 17, 2025, 12:19 AM UTC
Duration
3h 49m
Detected by Pingoru
May 16, 2025, 08:30 PM UTC

Affected components

Season Management - rostering, scheduling, location management, scoring, and statsMembers - profiles, communication, reporting

Update timeline

  1. investigating May 16, 2025, 08:30 PM UTC

    We are currently investigating this issue.

  2. identified May 16, 2025, 10:24 PM UTC

    The issue has been identified and we are working with the vendor to resolve the problem.

  3. resolved May 17, 2025, 12:19 AM UTC

    This incident has been resolved.