SportsEngine experienced a minor incident on December 11, 2023 affecting Registration - programs and sign-ups and Website - front end CMS (Sitebuilder) and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Registration - programs and sign-upsWebsite - front end CMS (Sitebuilder)Financials - invoicing, reporting, payment processingSeason Management - rostering, scheduling, location management, scoring, and statsMobile App - chat, team RSVPs, and schedulingMembers - profiles, communication, reportingMySE - user profiles, log in, account settingsAPI - legacy integrations
Update timeline
- investigating Dec 11, 2023, 08:05 PM UTC
We are currently investigating this issue.
- identified Dec 11, 2023, 08:25 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 11, 2023, 08:32 PM UTC
The incident was caused by a third-party plugin. The issues have been resolved by disabling the plugin.