SportsEngine incident

SportsEngine HQ - Registration and Reporting Issues

Major Resolved View vendor source →

SportsEngine experienced a major incident on July 23, 2024 affecting Registration - programs and sign-ups and Financials - invoicing, reporting, payment processing, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2024, 03:22 PM UTC
Resolved
Jul 23, 2024, 04:46 PM UTC
Duration
1h 23m
Detected by Pingoru
Jul 23, 2024, 03:22 PM UTC

Affected components

Registration - programs and sign-upsFinancials - invoicing, reporting, payment processing

Update timeline

  1. investigating Jul 23, 2024, 03:22 PM UTC

    We are currently investigating this issue.

  2. identified Jul 23, 2024, 03:54 PM UTC

    The team has identified the issue and working to resolve. At this time, the following registration functionality may be impacted: viewing receipt messages and pulling reporting related to registration.

  3. resolved Jul 23, 2024, 04:46 PM UTC

    The impacted registration functionality issues have been resolved and the team will continue to monitor.