SportsEngine experienced a minor incident on August 19, 2024 affecting Mobile App - chat, team RSVPs, and scheduling, lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 19, 2024, 12:21 PM UTC
At this time, you may experience issues with the SportsEngine mobile app crashing - only impacting users on iOS. The team is actively working to resolve.
- identified Aug 19, 2024, 01:06 PM UTC
We have identified that these issues are primarily impacting the team search and team chat functionalities within the app. We are working on a fix and will post further updates as the team continues to resolve.
- identified Aug 19, 2024, 10:19 PM UTC
A fix for the issues affecting team search and chat functionalities is now undergoing internal testing. We will provide another update once the fix is confirmed and ready for release.
- monitoring Aug 20, 2024, 02:44 PM UTC
The team has completed their internal testing, and we are beginning to rollout the fix - monitoring performance. We will provide another update once the full rollout is complete. Please note, if you aren't enrolled in auto-update, you can download the latest version from the App Store at any time.
- resolved Aug 22, 2024, 03:49 PM UTC
Performance has returned to normal, and the issues related to team chat and team search have been resolved.