Splunk incident
Splunk Mobile app cannot connect to Splunk Secure Gateway
Splunk experienced a minor incident on September 22, 2025 affecting Login, lasting 8h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2025, 10:15 AM UTC
We have identified an issue with the Splunk Mobile app not being able to connect to Splunk Secure Gateway. This issue ONLY affects the mobile apps, and not customer's Splunk Enterprise/Splunk Cloud instances. Your patience is greatly appreciated and we will provide more updates as we investigate and work on a fix for the issue.
- identified Sep 22, 2025, 12:06 PM UTC
The issue has been identified and a fix is being implemented. Please note that the issue ONLY affects the Splunk mobile app, and not customer's Splunk Enterprise/Splunk Cloud instances.
- identified Sep 22, 2025, 02:58 PM UTC
A fix has been identified and is being currently implemented. Please note that the issue ONLY affects the Splunk mobile app, and not customer's Splunk Enterprise/Splunk Cloud instances.
- resolved Sep 22, 2025, 07:09 PM UTC
A software fix has been provided for release to consumers. iOS version 2.44.0 is ready and available for customer download via the App Store. Android version 2.43.1 is awaiting review and will be released in the upcoming days. Affected customers should update to the fixed app version as soon as it is available. Please note that the issue ONLY affects the Splunk mobile app, not customers' Splunk Enterprise/Splunk Cloud instances.