Splunk On-Call - Disruption to Custom Paging Policies functionality
Timeline · 3 updates
- identified Mar 23, 2026, 05:10 PM UTC
Spunk On-Call Custom Paging Policies: We've identified an issue that inadvertently impacts Custom Paging Polices. Our Engineering team is working on a fix as soon as possible. In the meantime, please revert to a diversified Primary Paging policy in your User profile so as not to miss critical notification. Helpful Paging Policy documentation: --------------- Splunk On-Call Custom Paging Policies: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-custom-paging-policy-0 Splunk On-Call Primary Paging Policies: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-primary-paging-policy-0 --------------- We apologize for the inconvenience! Please reach out to the Splunk On-Call Support team with any questions: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
- identified Mar 23, 2026, 10:39 PM UTC
We continue to work towards a fix for this issue. Please ensure your Primary Paging Policy is sufficient for receiving critical alerts until this issue is resolved. Helpful Paging Policy documentation: --------------- Splunk On-Call Custom Paging Policies: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-custom-paging-policy-0 Splunk On-Call Primary Paging Policies: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-primary-paging-policy-0 --------------- Thanks for your continued patience while we work this issue to resolution. We apologize for the inconvenience! Please reach out to the Splunk On-Call Support team with any questions: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
- resolved Mar 24, 2026, 05:14 PM UTC
The Splunk On-Call Custom Paging Policy feature is back to a fully operational status. This incident has been resolved. Thank you for your patience while we resolved this issue. We apologize for any inconvenience! Please reach out to the Splunk On-Call Support team with any questions: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support