Splunk OnCall experienced a critical incident on July 31, 2019 affecting Notifications - SMS, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Notifications - SMS
Update timeline
- investigating Jul 31, 2019, 11:19 AM UTC
We are currently investigating delivery failures of SMS notifications.
- identified Jul 31, 2019, 11:39 AM UTC
We are working with our SMS service provider. They are currently investigating SMS delivery failures at their end.
- identified Jul 31, 2019, 11:55 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 31, 2019, 11:57 AM UTC
Our SMS provider has been working to resolve the delivery problem, and SMS messages are now restored. We will continue to monitor the situation.
- resolved Jul 31, 2019, 12:21 PM UTC
The SMS delivery problem has been resolved by our SMS provider.