Splunk OnCall incident

Slack Integration: Configuration Challenges

Minor Resolved View vendor source →

Splunk OnCall experienced a minor incident on April 15, 2020 affecting Chat integration - Slack, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2020, 03:08 PM UTC
Resolved
Apr 16, 2020, 07:26 PM UTC
Duration
1d 4h
Detected by Pingoru
Apr 15, 2020, 03:08 PM UTC

Affected components

Chat integration - Slack

Update timeline

  1. investigating Apr 15, 2020, 03:08 PM UTC

    We are currently investigating an issue with our Slack integration. New customers attempting to configure their Slack integration may be encountering an error message during the initial set-up process. In addition, existing customers may encounter an error message if they revoke and re-enable their Slack integration. We are working to resolve the above issues as efficiently as possible. Updates to follow. If you have any immediate questions, please contact the VictorOps + Splunk Support Team: [email protected]

  2. resolved Apr 16, 2020, 07:26 PM UTC

    We have updated our Slack integration and confirmed the resolution of this issue. Our apologies for any unintended inconvenience this issue may have caused. If you have any questions or need any assistance, please don't hesitate to reach out to the VictorOps + Splunk Support Team: [email protected]