Splunk OnCall incident
Splunk On-Call Email Ingestion Failures
Splunk OnCall experienced a critical incident on October 1, 2021 affecting Alert Ingestion - Inbound email, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2021, 05:24 PM UTC
We’re currently investigating an issue around email ingestion. We will be providing additional updates on our status page. Apologies for this inconvenience! If you have any immediate questions, please reach out to the Splunk On-Call Support team: [email protected]
- identified Oct 01, 2021, 06:16 PM UTC
The issue has been identified and a fix is in progress
- monitoring Oct 01, 2021, 06:47 PM UTC
A fix has been implemented and we are monitoring results.
- monitoring Oct 01, 2021, 07:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 01, 2021, 08:09 PM UTC
We are moving our Splunk On-Call status page to a Resolved state, in relation to this issue. We'll continue to monitor this situation. If you have any immediate questions in reference to your Splunk On-Call instance, please don't hesitate to reach out to our Support team at [email protected]. We're here to help. Thanks for your patience in relation to this issue and apologies for any inconvenience.