Splunk OnCall experienced a notice incident on September 13, 2022, lasting 9h 9m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 13, 2022, 01:11 PM UTC
We are actively researching a geographically isolated issue related to Phone Notification delivery challenges to the +86 (China) country code. We have escalated this issue to our telecommunications providers and will continue to stay actively engaged in all efforts to resolve this situation. Relevant updates will be provided to this Status Page as they arrive. As we continue to research this issue, we recommend that Splunk On-Call end-users located in China diversify their Splunk On-Call Personal Paging Policy to include Email, SMS, and Push notification delivery as alternatives to Phone. Our apologies for any inconvenience this situation may be causing you and your end-users. Updates to follow.
- resolved Sep 13, 2022, 10:21 PM UTC
This incident has been resolved. Apologies for the inconvenience.