Splunk OnCall incident
On-Call Timeline is experiencing issues with ACK and RESOLVE actions
Splunk OnCall experienced a minor incident on January 14, 2023 affecting Web Client (Portal) and MS Teams - Add On, lasting 2d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 14, 2023, 11:04 PM UTC
We are currently investigating disconnects and loading issues to the On-Call timeline that may affect the ability to ACK and RESOLVE active incidents. If you are experiencing any issues with incident actions in the Timeline, please reach out to On-Call Support via https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/ Our Support hotline may be reached here: (1-855) SPLUNK-S or (1-855) 775-8657 Thank you for your patience while we work this issue to ground. Updates to follow.
- identified Jan 15, 2023, 06:35 PM UTC
This issue has been identified. MS Teams is impacted. Please bear with us while we implement a fix.
- identified Jan 15, 2023, 07:02 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 15, 2023, 07:06 PM UTC
The MS Teams integration is back to operational status. We continue to monitor Timeline performance and are working towards a resolution. Please reach out to Support via in-product Chat, the Support Portal, and our hotline (1-855) SPLUNK-S or (1-855) 775-8657 if you are experiencing issues with On-Call Timeline performance. Updates to follow.
- monitoring Jan 17, 2023, 09:29 PM UTC
Update: Related to the Timeline issues experienced over the weekend, the MS Teams integration is in temporary maintenance. Please bear with us while we work towards a permanent fix.
- monitoring Jan 17, 2023, 09:50 PM UTC
MS Teams Add-On Maintenance finished. Thanks for your patience while we completed this work
- resolved Jan 17, 2023, 10:07 PM UTC
This incident has been resolved.