Splunk OnCall incident
Splunk On-Call Timeline experiencing loading issues.
Splunk OnCall experienced a major incident on May 10, 2023 affecting Web Client (Portal), lasting 6h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 10, 2023, 03:19 PM UTC
We are currently investigating Timeline and Mobile App loading issues. Please bear with us as we investigate this issue. Please stay tuned for updates.
- investigating May 10, 2023, 03:43 PM UTC
We are continuing to investigate this issue.
- monitoring May 10, 2023, 03:58 PM UTC
A fix has been implemented and we are monitoring the results. Timelines are back to operational. Thank you for your patience while we continue to work on this issue. Please stay tuned for further updates.
- monitoring May 10, 2023, 07:15 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 10, 2023, 07:20 PM UTC
Current Status: We remain in a "monitoring" state for this issue. - Impacted customer Timelines have returned to fully operational - System testing continues We'll provide a more detailed update here as soon as the issue is fully resolved. Apologies again for this inconvenience and thank you for your patience while we work this issue towards resolution.
- resolved May 10, 2023, 09:21 PM UTC
Testing has been completed and this incident has been resolved. Duration of Impact: (109 min) 7:49 AM to 9:38 AM (MST) - This event was a visual impact on the Timeline in the UI. - No Alerts were dropped during this time - Detailed Alert information in the affected time range may be found via the Incident Frequency Report in our in-product reporting features. Again, apologies for this disruption and thank you for your patience while we worked the issue to the ground. Please reach out to Splunk On-Call Support with any questions regarding this event. https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/