Splunk OnCall incident
Splunk On-Call Knowledge Base temporarily unavailable
Splunk OnCall experienced a major incident on September 14, 2023 affecting Knowledge Base, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2023, 05:53 PM UTC
We are currently investigating an issue with our Knowledge Base hosting service. The ability to contact Support is unaffected and fully operational. We will provide updates as soon as they're available.
- identified Sep 14, 2023, 06:42 PM UTC
The issue has been identified by our KB host and they are working as quickly as possible towards resolution. Thanks for your patience while we/they restore functionality.
- monitoring Sep 14, 2023, 06:52 PM UTC
A fix has been implemented by our host and the Knowledge Base (https://help.victorops.com/) is once again available. If you are still experiencing loading issues please clear your cache and refresh the page. Thank you!
- monitoring Sep 14, 2023, 06:54 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 14, 2023, 07:29 PM UTC
Host Update - "Site availability is continuing to improve. We are actively monitoring and continue to see a full recovery in progress. Sep 14, 2023 - 12:12 PDT" ... Splunk On-Call will resolve this Statuspage incident when our host gives the all clear. For all intents and purposes, our Knowledge Base is back to fully operational.
- resolved Sep 14, 2023, 09:04 PM UTC
Host Update - "The original issue has been successfully resolved." Accordingly, we will be resolving this incident. Please reach out Splunk On-Call Support with any questions or concerns regarding this incident! https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/