Splunk OnCall incident

On-Call SSO iOS Mobile App log-in disruption

Major Resolved View vendor source →

Splunk OnCall experienced a major incident on December 16, 2023 affecting Single Sign On, lasting 2d 16h. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2023, 08:02 AM UTC
Resolved
Dec 19, 2023, 12:19 AM UTC
Duration
2d 16h
Detected by Pingoru
Dec 16, 2023, 08:02 AM UTC

Affected components

Single Sign On

Update timeline

  1. investigating Dec 16, 2023, 08:02 AM UTC

    We are currently investigating an issue with iOS mobile SSO log-in. For immediate access to Splunk On-Call please use the Web Client until we can identify the root cause of this issue. Again, this is only affecting iOS mobile. Thanks your your patience while we troubleshoot this issue.

  2. monitoring Dec 16, 2023, 08:45 AM UTC

    We've identified the issue and have implemented a fix. Moving this incident to a monitoring status. iOS SSO mobile login should now be available. Updates to follow. Apologies again for any inconvenience.

  3. monitoring Dec 16, 2023, 09:10 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Dec 16, 2023, 09:13 AM UTC

    We continue to monitor the issue but have moved our iOS SSO Mobile login back to operational status. Thanks again for your patience while we continue to work the root cause of this issue to ground.

  5. monitoring Dec 16, 2023, 07:08 PM UTC

    We are still monitoring the status of this incident. Testing continues. All systems are operational.

  6. resolved Dec 19, 2023, 12:19 AM UTC

    This incident has been resolved. All On-Call systems are operational. Thank you for your patience while we completed our testing. For questions regarding this incident, please contact Splunk On-Call Support: https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/