Splunk OnCall Outage History

Splunk OnCall is up right now

Splunk OnCall had 11 outages in the last 2 years totaling 2487h 41m of downtime — averaging 0.5 incidents per month.

There were 11 Splunk OnCall outages since October 26, 2024 totaling 2487h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://victorops.statuspage.io

Major September 14, 2026

Splunk On-Call intermittent loading issues

Detected by Pingoru
Sep 14, 2026, 07:53 PM UTC
Resolved
Sep 18, 2026, 12:43 AM UTC
Duration
3d 4h
Affected: Web Client (Portal)
Timeline · 4 updates
  1. investigating Sep 14, 2026, 07:53 PM UTC

    We are currently investigating a loading issue affecting the portal.victorops.com web interface. We will provide further details as soon as they are available. We apologize for any inconvenience! Please reach out to the Splunk On-Call Support team with any questions: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

  2. investigating Sep 14, 2026, 07:53 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 14, 2026, 11:00 PM UTC

    The issue has subsided. We are continuing to monitor results. Please contact our support team if you still notice any problems or have any questions: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

  4. resolved Sep 18, 2026, 12:43 AM UTC

    This incident has been Resolved.

Read the full incident report →

Notice August 13, 2026

Web UI and Mobile app loading issues

Detected by Pingoru
Aug 13, 2026, 10:30 PM UTC
Resolved
Aug 12, 2026, 06:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 13, 2026, 10:30 PM UTC

    Splunk On-Call experienced loading issues affecting the portal.victorops.com web interface and the Android and iOS mobile applications. The disruption lasted approximately one hour and has been resolved. We apologize for any inconvenience this disruption may have caused.

Read the full incident report →

Major December 5, 2025

Splunk On-Call Service // Network Disruption

Detected by Pingoru
Dec 05, 2025, 09:52 PM UTC
Resolved
Dec 05, 2025, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 05, 2025, 09:52 PM UTC

    Splunk On-Call experienced an isolated network disruption between approximately 08:47 UTC - 09:12 UTC earlier today, December 5th. The functionality has since returned to operational. We apologize for any disruption or adverse impact this caused. Please contact Splunk On-Call support with any questions - https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Read the full incident report →

Minor November 13, 2025

Splunk On-Call Email Alert Ingestions Disruption

Detected by Pingoru
Nov 13, 2025, 03:35 PM UTC
Resolved
Nov 13, 2025, 04:54 PM UTC
Duration
1h 19m
Affected: Alert Ingestion - Inbound email
Timeline · 3 updates
  1. investigating Nov 13, 2025, 03:35 PM UTC

    Splunk On-Call Email Alert Ingestion appears to be disrupted. Thanks for your patience while we investigate this issue. Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

  2. monitoring Nov 13, 2025, 04:00 PM UTC

    We are now seeing successful delivery of email alerts in our system. We are moving status to monitoring while we investigate the cause for this disruption. Thanks for your patience while we continue to investigate. Updates to follow. Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

  3. resolved Nov 13, 2025, 04:54 PM UTC

    We've identified this issue as stemming from a release by our Email Alert provider. Their release has been rolled back and now Email Alert delivery to On-Call is fully operational. Our apologies for this disruption. Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Read the full incident report →

Minor August 13, 2025

We are currently investigating a problem regarding the availability of the iOS On-Call Mobile App in the Apple App Store.

Detected by Pingoru
Aug 13, 2025, 09:47 PM UTC
Resolved
Aug 13, 2025, 11:00 PM UTC
Duration
1h 13m
Affected: iOS Client - Mobile App
Timeline · 2 updates
  1. investigating Aug 13, 2025, 09:47 PM UTC

    Please bear with us while we troubleshoot this issue; updates will follow. Note, this issue DOES NOT affect the functionality of previously downloaded iOS apps. Android is unaffected. For questions or concerns regarding the iOS Mobile App availability, please reach out to Splunk On-Call Support: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/contact-splunk-on-call-support

  2. resolved Aug 13, 2025, 11:00 PM UTC

    This incident has been resolved. The iOS Mobile App for On-Call is once again available in the Apple App Store. Apologies for any inconvenience! Please send any questions regarding this issue to Splunk On-Call Support: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Read the full incident report →

Major June 4, 2025

Splunk On-Call Portal Unavailable on Web and Mobile - Still Ingesting Alerts & Notifications

Detected by Pingoru
Jun 04, 2025, 07:55 AM UTC
Resolved
Jun 04, 2025, 09:45 AM UTC
Duration
1h 49m
Affected: Web Client (Portal)Android Client - Mobile AppiOS Client - Mobile App
Timeline · 5 updates
  1. investigating Jun 04, 2025, 07:55 AM UTC

    The Splunk On-Call portal is currently unavailable via web and mobile. We are actively working to resolve this issue as quickly as possible. If you have any immediate questions or concerns, our support team is standing by to respond: 1 (855) 775-8657 https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/

  2. identified Jun 04, 2025, 08:27 AM UTC

    We've identified this issue related to a deploy inadvertently impacting our databases and are working to stabilize. The Web Client is coming back on line now. Thank you for your patience while we coming back on line.

  3. monitoring Jun 04, 2025, 08:36 AM UTC

    Update: A fix has been implemented and we are monitoring the issue. The On-Call timeline is still experiencing loading issues. We are seeing high alert-lag across the platform.

  4. monitoring Jun 04, 2025, 08:56 AM UTC

    We continue to monitor the situation. We are still experiencing high alert lag. The Web Client and Mobile Apps are now accessible. Thanks for your patience while we continue to work this issue to resolution.

  5. resolved Jun 04, 2025, 09:45 AM UTC

    This incident is now resolved. The Splunk On-Call web client and mobile applications are fully operational. We apologize for the inconvenience. Please reach out to the Splunk On-Call support team with any questions. https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Read the full incident report →

Critical May 14, 2025

Alert Ingestion - Inbound Emails - Down

Detected by Pingoru
May 14, 2025, 05:25 PM UTC
Resolved
May 14, 2025, 10:25 PM UTC
Duration
4h 59m
Affected: Alert Ingestion - Inbound email
Timeline · 4 updates
  1. investigating May 14, 2025, 05:25 PM UTC

    Emails sent to the Generic Email Endpoint Integration are not being ingested by On-Call. These emails are not creating incidents or other alerts as expected. All other Integrations and On-Call incident operations are fully operational at this time. We are currently investigating this issue. Please monitor this Statuspage for the most up to date information, we will post another update shortly

  2. identified May 14, 2025, 05:59 PM UTC

    We have identified the source of this issue and are actively working to deploy a fix.

  3. monitoring May 14, 2025, 09:25 PM UTC

    A fix has been implemented and we are monitoring the results. Stand by for confirmation

  4. resolved May 14, 2025, 10:25 PM UTC

    This incident is now resolved. Alert Ingestion - Inbound email is now fully operational. We apologize for this inconvenience. If you continue to experience issues with your inbound email alerts, please reach out to On-Call Support as soon as possible! https://docs.splunk.com/observability/en/sp-oncall/admin/get-started/spoc-support.html

Read the full incident report →

Major October 26, 2024

Splunk On-Call is experiencing disruptions for Single Sign On (SSO) functionality

Detected by Pingoru
Oct 26, 2024, 09:45 AM UTC
Resolved
Oct 26, 2024, 11:03 AM UTC
Duration
1h 18m
Affected: Single Sign On
Timeline · 4 updates
  1. investigating Oct 26, 2024, 09:45 AM UTC

    Please bear with us while we investigate this issue—impacted components Single Sign On (SSO) Updates to follow. We apologize for this inconvenience. Please reach out to On-Call Support with any questions. https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/

  2. identified Oct 26, 2024, 10:23 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 26, 2024, 10:52 AM UTC

    A fix has been implemented and we are monitoring the solution. SSO is back to an operational state.

  4. resolved Oct 26, 2024, 11:03 AM UTC

    This incident has been resolved. Single Sign On (SSO) is fully operational. We apologize for this inconvenience. If you continue to experience issues with your SSO connections, please reach out to On-Call Support as soon as possible! https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/

Read the full incident report →