SpectrumVoIP incident

Inbound Calling Services Impairment

Major Resolved View vendor source →

SpectrumVoIP experienced a major incident on September 27, 2021 affecting Stratus and Inbound Calling and 1 more component, lasting 10h 51m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2021, 01:15 PM UTC
Resolved
Sep 28, 2021, 12:06 AM UTC
Duration
10h 51m
Detected by Pingoru
Sep 27, 2021, 01:15 PM UTC

Affected components

StratusInbound CallingSpectrumWave - ES1SpectrumWave - ES2Fax

Update timeline

  1. investigating Sep 27, 2021, 08:46 PM UTC

    The largest VoIP carrier in the US, provider to Google, Microsoft, Zoom, and nearly all UCaaS providers like SpectrumVoIP, is experiencing issues today. These issues are causing intermittent inbound call failures, lack of audio on inbound calls, as well as DTMF issues (dial pad key presses).

  2. investigating Sep 27, 2021, 08:47 PM UTC

    As of 12:12pm CDT the carrier has reported the inbound DTMF (key press) issues have been resolved. We have confirmed the issue has been resolved with our testing.

  3. investigating Sep 27, 2021, 08:49 PM UTC

    Our teams remain engaged with the affected carrier in working towards a resolution. At this time we have not received and ETR.

  4. investigating Sep 27, 2021, 08:58 PM UTC

    As of 3:00 pm CDT today, the carrier continues to actively investigate this network incident and we remain in constant contact with them.

  5. investigating Sep 27, 2021, 10:15 PM UTC

    Our carrier's teams continue to actively investigate this network incident while we remain in constant contact with them.

  6. investigating Sep 27, 2021, 11:21 PM UTC

    The carrier is reporting their teams have observed expected 911 calling behavior. We are also observing this and will continue to monitor for 911 call stability.

  7. investigating Sep 27, 2021, 11:36 PM UTC

    The carrier is reporting their teams are currently observing expected network behavior. We are also observing this and will continue to monitor for network stability.

  8. monitoring Sep 27, 2021, 11:39 PM UTC

    We have confirmed the carriers reports of expected network behavior and stability. The affected systems are operating normally. We will continue to monitor the situation.

  9. resolved Sep 28, 2021, 12:06 AM UTC

    After continued network stability reports from the carrier and our matching observations. We consider this incident resolved.