SpectrumVoIP incident

Intermittent Inbound Voice Quality Incident

Minor Resolved View vendor source →

SpectrumVoIP experienced a minor incident on October 14, 2021 affecting Inbound Calling, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2021, 09:15 PM UTC
Resolved
Oct 14, 2021, 10:37 PM UTC
Duration
1h 22m
Detected by Pingoru
Oct 14, 2021, 09:15 PM UTC

Affected components

Inbound Calling

Update timeline

  1. identified Oct 14, 2021, 09:15 PM UTC

    A major upstream carrier is currently experiencing intermittent call quality issues. Due to this, you may experience broken audio on inbound calls that originate through the affected carrier. Both outbound and emergency calling has been routed around the provider and is not currently impacted. We are continuing to monitor this situation and will share any additional detail as we become aware of it.

  2. resolved Oct 14, 2021, 10:37 PM UTC

    The upstream provider has made changes with its IP peering partners to adjust the routes that were causing choppy audio on calls. We observed the route changes and can confirm through our monitoring and testing that the issue has been resolved.