SpectrumVoIP experienced a notice incident on February 25, 2022 affecting Stratus and SpectrumWave - ES1 and 1 more component, lasting 7h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 25, 2022, 05:09 PM UTC
We are aware of a technical issue with a upstream carrier that is causing degraded call quality for a portion of our customer base. We have engaged this carrier, and we are actively working towards a resolution.
- identified Feb 25, 2022, 05:15 PM UTC
We have removed the affected carrier from our outbound call routing - this will mitigate the issue for outbound phone calls. Inbound phone calls may still experience degraded audio. This issue is still being investigated by the upstream carrier.
- identified Feb 25, 2022, 05:24 PM UTC
The issue is still being investigated by the upstream carrier.
- identified Feb 25, 2022, 08:13 PM UTC
The issue is still being investigated by the upstream carrier.
- identified Feb 25, 2022, 08:19 PM UTC
The issue is still being investigated by the upstream carrier.
- identified Feb 25, 2022, 10:07 PM UTC
We are continuing to work with the upstream carrier's engineering team. The issue has been identified and isolated by the carrier - we will continue to monitor the situation.
- monitoring Feb 25, 2022, 10:28 PM UTC
We are continuing to monitor the situation.
- resolved Feb 26, 2022, 12:33 AM UTC
The issue has been resolved by the upstream carrier, and we are no longer observing call quality related issues.