SpectrumVoIP experienced a major incident on November 10, 2023 affecting Stratus and Inbound Calling and 1 more component, lasting 23h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 10, 2023, 12:42 AM UTC
We are experiencing an issue at our LAX Data Center. Some customers in the pacific time zone may be affected. Our engineers are aware of the problem and are working to resolve it.
- identified Nov 10, 2023, 01:16 AM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 10, 2023, 01:35 AM UTC
We are continuing to work on a fix for this issue.
- identified Nov 10, 2023, 02:02 AM UTC
We are continuing to work on a fix for this issue.
- identified Nov 10, 2023, 03:37 AM UTC
We are continuing to work on a fix for this issue.
- identified Nov 10, 2023, 12:38 PM UTC
Our Engineers are still working to implement a solution. In the mean time, a temporary fix has been implemented. If you are on the Pacific Coast and still without phone service, please reboot your phones. If after rebooting your phones they still remain down, please call our support line at 469-429-2500.
- resolved Nov 11, 2023, 12:15 AM UTC
All registrations have been moved from the affected data center at LAX to our Dallas TX data center. At this time, all service impacting issues have been resolved and we are continuing to monitor the resolution progress of the LAX data center.