Spectora Outage History

5/30 @ 1:40pm MT - Resolved — Email delivery delays The issue has been resolved. Note: Some emails and integrations between approximately 5:30 AM MT and 9:00 AM MT today may not have sent. If you notice a missing email from that window, try resending it. All systems are back to normal and there should be no ongoing delays. Thank you for your patience. 5/30 @ 11:30am MT - We're seeing delays in email delivery and integrations and are actively investigating. Our team is working on a fix and we'll update this page as we learn more. We appreciate your patience.

Update 1/29 8:20 am MT - This issue has been resolved. Update 1/28 10:50am MT – Ongoing: Delayed Email Delivery (Yahoo/AOL) Email delivery delays are currently limited to messages sent to Yahoo and AOL email addresses. Our team is actively working to resolve the issue and restore normal delivery. We’ll continue to share updates here as progress is made. Thank you for your patience. Update 1/27 3:45 MT – Issue Identified: Delayed Email Delivery Our team has identified the issue impacting email delivery and is actively working with our email provider to restore communications. We’ll continue to share updates here as progress is made. Thank you for your patience. We’re currently investigating an issue with our email provider that may be causing intermittent delays in email delivery. Our team is actively working to identify the root cause. We’ll share updates here as we learn more.

A provider outage is impacting parts of the Spectora platform. Here’s what we know: - Automations (Actions): Some are not triggering — especially time-based or delayed ones. Manual-triggered actions appear to still work. - V9 Media: Photos/videos may appear broken or missing. Fix: Re-add them using the web editor. - Support Chat: Still available, but may be slow to load. Our team is actively responding. - Possible Impact to HomeBinder: We’re investigating possible issues sending reports. We’ll continue to post updates here as things stabilize. Thanks for your patience and understanding.

Update 7/16 @ 1:45pm The issue causing some reports to get stuck during building and preventing access to reports appears to be resolved. We’re continuing to monitor closely and are actively implementing long-term improvements to prevent similar issues in the future. Thank you for your patience while we worked through this. July 16, 2025 @ 1:20pm We’re currently investigating an issue where some reports are getting stuck during the build process, and some customers are unable to view reports. We don’t believe all users are affected, but we’re continuing to monitor and investigate to ensure full resolution. We’ll provide updates as we learn more. Thank you for your patience.

6/12 @ 4:55 pm MT Update: Media Processing Progress Video processing is already complete, and videos should now appear in your reports! Image processing is still underway, with an estimated completion time of ~7 pm MT. No action is needed — images will update automatically as processing completes. We’ll share a final update when all processing is done.

Service is back up.