Spectora Outage History

Started Aug 12, 2026, 02:01 PM UTC· resolved Aug 12, 2026, 02:01 PM UTC

1. resolved Aug 12, 2026, 02:01 PM UTC

   Incident Resolved 8/12 4:20pm MT All emails from the outage window have been resent. Email is fully operational. We apologize for the disruption today and appreciate your patience. Update 8/12 1:35 PM MT: Emails scheduled to send now are being delivered. We are still working through a backlog of emails from 5:30 PM MT on 8/11 to 12:00 PM MT today. We will continue to update this page as we make progress on the backlog. Update 8/12 10:15am MT Our team is working through an issue with our email provider causing emails from Spectora to not send. Here is what is affected and how you can work around it. Automated emails (confirmations, payment reminders, inspection reminders, report notifications, split payment and multi-party invoices) are not sending. SMS messages are still working as expected. You can copy your client portal link and send it from your email outside of Spectora to give clients access to scheduling details, agreements, reports, and payment options. Watch this video to see how: https://share.zight.com/019ff6ae-4a86-7cb9-bf88-92982625eae6 Inspector and admin notifications (dispute alerts, payment received, delivery failures) are not sending by email. You can switch these to in-app notifications in your Notification Center settings. We will continue to provide updates as we work to get email back up. We appreciate your patience. Emails from Spectora are not sending right now. Our team is investigating an issue with our email provider. If you need to send a report to your client, you can copy the report link from the report view and sharing the URL directly from your email outside of the Spectora platform. We appreciate your patience.

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Started Jul 10, 2026, 02:07 AM UTC· resolved Jul 10, 2026, 02:07 AM UTC

No vendor updates were posted for this incident.

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Started May 30, 2026, 05:28 PM UTC· resolved May 30, 2026, 05:28 PM UTC

1. resolved May 30, 2026, 05:28 PM UTC

   5/30 @ 1:40pm MT - Resolved — Email delivery delays The issue has been resolved. Note: Some emails and integrations between approximately 5:30 AM MT and 9:00 AM MT today may not have sent. If you notice a missing email from that window, try resending it. All systems are back to normal and there should be no ongoing delays. Thank you for your patience. 5/30 @ 11:30am MT - We're seeing delays in email delivery and integrations and are actively investigating. Our team is working on a fix and we'll update this page as we learn more. We appreciate your patience.

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Started Feb 06, 2026, 12:56 AM UTC· resolved Feb 06, 2026, 12:56 AM UTC

1. resolved Feb 06, 2026, 12:56 AM UTC

   2/6 @ 4:50 PM MT Resolved - Inspection Quotes Quote functionality has been restored. Creating, saving, and emailing inspection quotes are now working normally, and all systems are operational. 2/6 @ 8:30 AM MT Update: Inspection Quotes Unavailable The inspection quote feature (including saving quote drafts and emailing quotes) has been disabled. Inspection quote emails cannot be sent or delivered at this time. Customers can still generate pricing using the internal scheduler and share quote details with clients outside of Spectora (for example, via external email, phone, or SMS). If a formal invoice is needed, an invoice PDF can be downloaded from an unconfirmed inspection and sent externally. All other email functionality and platform features are operating normally. 2/5 @ 8:40pm MT Resolved – Email Sending Restored Email sending through the Spectora platform has been restored and is functioning normally. For emails impacted during the outage: • Our team has resent some emails on behalf of customers where possible. • We may not be able to resend Advanced Automations emails automatically. To resend these emails, you’ll need to do so manually by visiting: https://app.spectora.com/emails?sent=true Important note: Emails may still display as bounced in the Email Queue. When you click into the email, it will show as delivered. This is a visual status issue only and does not affect actual delivery. We apologize for the confusion this may have caused and appreciate your understanding as we continue to monitor the system. We have identified an issue with our email service provider that is preventing emails from being sent through the Spectora platform. This affects all email functionality, including report delivery and client communications. Our team is actively working with the service provider to identify the root cause and restore email delivery as quickly as possible.

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Started Jan 27, 2026, 03:42 PM UTC· resolved Jan 27, 2026, 03:42 PM UTC

1. resolved Jan 27, 2026, 03:42 PM UTC

   Update 1/29 8:20 am MT - This issue has been resolved. Update 1/28 10:50am MT – Ongoing: Delayed Email Delivery (Yahoo/AOL) Email delivery delays are currently limited to messages sent to Yahoo and AOL email addresses. Our team is actively working to resolve the issue and restore normal delivery. We’ll continue to share updates here as progress is made. Thank you for your patience. Update 1/27 3:45 MT – Issue Identified: Delayed Email Delivery Our team has identified the issue impacting email delivery and is actively working with our email provider to restore communications. We’ll continue to share updates here as progress is made. Thank you for your patience. We’re currently investigating an issue with our email provider that may be causing intermittent delays in email delivery. Our team is actively working to identify the root cause. We’ll share updates here as we learn more.

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Started Oct 20, 2025, 07:51 PM UTC· resolved Oct 20, 2025, 07:51 PM UTC

1. resolved Oct 20, 2025, 07:51 PM UTC

   A provider outage is impacting parts of the Spectora platform. Here’s what we know: - Automations (Actions): Some are not triggering — especially time-based or delayed ones. Manual-triggered actions appear to still work. - V9 Media: Photos/videos may appear broken or missing. Fix: Re-add them using the web editor. - Support Chat: Still available, but may be slow to load. Our team is actively responding. - Possible Impact to HomeBinder: We’re investigating possible issues sending reports. We’ll continue to post updates here as things stabilize. Thanks for your patience and understanding.

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Started Sep 20, 2025, 10:30 PM UTC· resolved Sep 20, 2025, 10:30 PM UTC

1. resolved Sep 20, 2025, 10:30 PM UTC

   Update 9/22 @ 4:40pm MT This issue has been resolved. If you’re still seeing problems, please start a chat with our support team using the bubble in the bottom-right corner of the app. Thanks for your patience! Update 9/22 @ 8:30am MT We’ve identified the issue and released a fix. Our team is actively monitoring to ensure full resolution. We’ll continue to share updates and will confirm once everything is fully resolved. Thanks again for your understanding. Update 9/21 @ 1:30pm MT We’ve added a temporary measure to help with missing media. A force payload rebuild will now run each time a report is viewed. This may slightly slow down report loading, but should help surface media that’s already synced to the web. Additionally, please update your app if you are on 10.24.8 or below, as they are believed to be the cause of the media loss issues. Both 10.24.9 and 10.24.10 should work without the risk of data loss. Thank you for your patience! Investigating: Mobile Photo Sync Issues We’re currently investigating an issue on V10 (version 10.24.9) where photos appear to sync from the mobile app but don’t load on the web. While we continue to investigate the root cause, we recommend performing a force payload rebuild from the app, which has resolved the issue for some users. We’ll share updates here as we learn more. Thanks for your patience and understanding!

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Started Jul 16, 2025, 07:19 PM UTC· resolved Jul 16, 2025, 07:19 PM UTC

1. resolved Jul 16, 2025, 07:19 PM UTC

   Update 7/16 @ 1:45pm The issue causing some reports to get stuck during building and preventing access to reports appears to be resolved. We’re continuing to monitor closely and are actively implementing long-term improvements to prevent similar issues in the future. Thank you for your patience while we worked through this. July 16, 2025 @ 1:20pm We’re currently investigating an issue where some reports are getting stuck during the build process, and some customers are unable to view reports. We don’t believe all users are affected, but we’re continuing to monitor and investigate to ensure full resolution. We’ll provide updates as we learn more. Thank you for your patience.

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Started Jul 15, 2025, 02:57 PM UTC· resolved Jul 15, 2025, 02:57 PM UTC

1. resolved Jul 15, 2025, 02:57 PM UTC

   7/15 at 1:20 PM MT – Resolved The issue impacting email delivery has been fully resolved. All previously queued emails have now been sent and should appear as delivered in your system. All future emails will send without interruption. We’ll continue to monitor for stability, and everything is currently functioning as expected. To help prevent issues like this in the future, we’re also implementing additional safeguards to improve email reliability and system resilience. Thank you again for your patience and understanding! 7/15 at 12:35 PM MT – Update We’ve identified the issue that caused email processing delays and delivery failures. Our engineering team has implemented a fix, and new emails are now sending normally. We’re continuing to monitor deliverability to ensure everything stays on track. As part of our resolution, we are working to automatically resend previously queued or bounced emails, which may take a few hours. Please note: This may include pre-inspection notifications or publishing confirmations that are no longer relevant to your clients. We recommend reviewing your communications and proactively reaching out to your clients if any clarification is needed. We appreciate your patience and understanding as we work through this issue. We’re currently investigating an issue causing some emails to get stuck in the “processing” state. Our team is actively working to identify the root cause and implement a fix as quickly as possible. We’ll continue to post updates here as we learn more. Thank you for your patience and understanding!

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Started Jul 14, 2025, 02:27 PM UTC· resolved Jul 14, 2025, 02:27 PM UTC

1. resolved Jul 14, 2025, 02:27 PM UTC

   Update: 7/14 at 3:28pm MT The incident is fully resolved, and text messages are sending successfully from Spectora's default, original number. No action is needed on your end — everything should now work as expected. Thanks again for your patience! Update: 7/14 at 12:18pm MT Text messages sending from Spectora’s default phone number are now sending successfully again. We do have a temporary change on the default phone number until our original number has been restored. What You Need to Know: - Texting is fully restored moving forward. - Messages that failed during the outage will not be resent. - We’re putting additional systems in place to help prevent this kind of disruption in the future. - No action is needed on your end — everything should now work as expected. Thanks again for your patience! What’s Happening: We’re investigating an issue where text messages may not send if you're using Spectora’s default phone number. Who’s Affected: - Users without a custom phone number - Custom numbers are not impacted We’re actively working to correct the issue and will post updates here as soon as it’s resolved. Thanks for your patience!

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Started Jun 12, 2025, 06:25 PM UTC· resolved Jun 13, 2025, 12:05 AM UTC

1. investigating Jun 12, 2025, 06:25 PM UTC

   One of our database providers is currently experiencing a global outage impacting certain Spectora features. Impact: Users can still work onsite and complete reports offline Syncing may not work Users may not be able to download new reports or access the web editor * Do not log out — if you do, you might not be able to log in again. We are actively monitoring the situation and will update this page when the issue is resolved. We appreciate your patience.

2. resolved Jun 13, 2025, 12:05 AM UTC

   6/12 @ 4:55 pm MT Update: Media Processing Progress Video processing is already complete, and videos should now appear in your reports! Image processing is still underway, with an estimated completion time of ~7 pm MT. No action is needed — images will update automatically as processing completes. We’ll share a final update when all processing is done.

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Started Jun 10, 2025, 10:18 PM UTC· resolved Jun 10, 2025, 10:34 PM UTC

1. investigating Jun 10, 2025, 10:18 PM UTC

   According to our monitoring system this service has become unresponsive, we’re investigating.

2. resolved Jun 10, 2025, 10:34 PM UTC

   Service is back up.

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