Speakap experienced a critical incident on June 7, 2023 affecting Data Center (EU), lasting 21d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 07, 2023, 08:37 AM UTC
We are investigating slow performance on some API endpoints, leading to longer loading times in the application.
- monitoring Jun 08, 2023, 09:18 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jun 09, 2023, 07:41 AM UTC
Performance had improved a lot on Thursday after implementing several improvements, but this morning we are unfortunately experiencing some hiccups. We are actively investigating.
- monitoring Jun 09, 2023, 02:31 PM UTC
Performance is currently stable. We keep monitoring the situation and are still actively working on preventing further occurences.
- investigating Jun 14, 2023, 11:25 AM UTC
We are experiencing increased load times and are actively investigating.
- monitoring Jun 19, 2023, 01:24 PM UTC
Although response times have improved and are stable, it remains one of our top priorities to further improve this. We will also keep monitoring the situation closely.
- investigating Jun 21, 2023, 08:57 AM UTC
We are currently investigating this issue.
- monitoring Jun 21, 2023, 11:26 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2023, 07:47 AM UTC
Performance has been stable for the past few days, so we are closing this incident. We will however keep monitoring the situation closely.