Sparrow experienced a major incident on October 20, 2025 affecting Sparrow Platform, lasting 12h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 03:49 PM UTC
We are experiencing issues as a result of incidents with our service providers: https://health.aws.amazon.com/health/status https://status.salesforce.com/incidents/20003365 We are monitoring the issue and continue to post updates here.
- investigating Oct 20, 2025, 04:12 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 04:13 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 05:09 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 05:30 PM UTC
The downstream issues have started to resolve so some people are able to access the Sparrow platform. Until the issues are fully resolved, you might still encounter degraded performance and this may not work for everyone yet.
- monitoring Oct 20, 2025, 07:01 PM UTC
Most functionality has been restored but there still might be some issues as the underlying providers are still resolving the outages. We'll continue to post updates here until the incident is fully resolved.
- monitoring Oct 20, 2025, 09:42 PM UTC
Our systems have been fully operational for the last few hours. We will continue to keep this incident open and monitor until the corresponding incidents at AWS and Heroku are fully resolved.
- resolved Oct 21, 2025, 03:52 AM UTC
The issues have been resolved by AWS and Heroku