SparkPost incident

Elevated 5xx for Engagement Tracker for SparkPost customers (US hosted only)

Minor Resolved View vendor source →

SparkPost experienced a minor incident on November 22, 2024 affecting Engagement Tracking Service (redirecting clicks and serving opens) - USA, lasting 7h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2024, 02:23 PM UTC
Resolved
Nov 22, 2024, 09:26 PM UTC
Duration
7h 3m
Detected by Pingoru
Nov 22, 2024, 02:23 PM UTC

Affected components

Engagement Tracking Service (redirecting clicks and serving opens) - USA

Update timeline

  1. investigating Nov 22, 2024, 02:23 PM UTC

    We are investigating elevated 5xx for Engagement Tracker for SparkPost customers (US hosted only)

  2. identified Nov 22, 2024, 07:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 22, 2024, 09:26 PM UTC

    This incident has been resolved. We will continue to closely monitor over the weekend.