SparkPost experienced a minor incident on November 29, 2024 affecting SMTP Delivery - EUROPE and Transmissions API - EUROPE, lasting 7h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 29, 2024, 08:36 AM UTC
We are observing delayed delivery in the EU since 7.00 UTC. We are investigating the issue.
- identified Nov 29, 2024, 09:14 AM UTC
We are working on mitigation. No messages are lost.
- identified Nov 29, 2024, 09:36 AM UTC
We are continuously monitoring the situation. We are seeing improvements in message processing. No messages are lost.
- monitoring Nov 29, 2024, 10:07 AM UTC
A solution has been implemented and the queue is decreasing. We are continuously monitoring the situation. New messages are being accepted and sent. No messages are lost.
- monitoring Nov 29, 2024, 11:05 AM UTC
A solution has been implemented and the queue is decreasing. We are continuously monitoring the situation. New messages are being accepted and delivered without delays. We expect the backlog of messages to be processed by 11:20 UTC No messages are lost.
- monitoring Nov 29, 2024, 11:06 AM UTC
A solution has been implemented and the queue is decreasing. We are continuously monitoring the situation. New messages are being accepted and delivered without delays. We expect the backlog of messages to be processed by 11:20 UTC No messages are lost.
- monitoring Nov 29, 2024, 12:24 PM UTC
Mail queues are drained, except for a single IP Pool for one customer. New messages are being accepted and delivered without delays. We are working with the affected customer We are also continuously monitoring the situation.
- resolved Nov 29, 2024, 04:22 PM UTC
This incident has been resolved.