SparkPost incident

Elevated error rates for some SparkPost customers injecting via SMTP in the US region.

Notice Resolved View vendor source →

SparkPost experienced a notice incident on January 15, 2025 affecting SMTP API - USA, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2025, 12:27 PM UTC
Resolved
Jan 15, 2025, 12:44 PM UTC
Duration
17m
Detected by Pingoru
Jan 15, 2025, 12:27 PM UTC

Affected components

SMTP API - USA

Update timeline

  1. investigating Jan 15, 2025, 12:27 PM UTC

    We are experiencing an elevated level of SMTP errors for some SparkPost customers injecting using SMTP. Please retry any 4xx errors. Note: This issue does not impact our customers hosted in the EU. Note: Outbound message delivery is not impacted.

  2. identified Jan 15, 2025, 12:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 15, 2025, 12:31 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jan 15, 2025, 12:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 15, 2025, 12:44 PM UTC

    This incident has been resolved.