Particle experienced a minor incident on October 20, 2025 affecting Cellular Connectivity and Wi-Fi Connectivity, lasting 15h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Cellular ConnectivityWi-Fi Connectivity
Update timeline
- investigating Oct 20, 2025, 07:47 PM UTC
Particle is investigating issues with device connectivity to the Particle cloud. This affects all devices, both WiFi and Cellular. The cause is still under investigation.
- investigating Oct 20, 2025, 09:00 PM UTC
The issue is ongoing, and the team is still investigating.
- monitoring Oct 20, 2025, 10:08 PM UTC
We identified that our cloud services were impacted by the ongoing AWS outage. Our team has applied some changes that allows the cloud services to auto recover when needed. Periodic disruptions are still expected, but the data to/from the cloud should improve.
- resolved Oct 21, 2025, 10:51 AM UTC
The incident has been resolved.