Spare Eligibility Displaying Generated Case Letter Details

Update timeline

1. identified Oct 06, 2025, 09:01 PM UTC

   We are actively investigating the service disruption affecting eligibility letter access. Our team has identified the root cause and is working with Engineering to finalize and deploy the resolution. Users may continue to experience intermittent difficulties trying to open eligibility letters. There are no new developments at this time, but we are prioritizing the fix and will continue sharing updates every 15 minutes or as soon as new information becomes available. We appreciate your continued patience as we work to restore full functionality.

2. resolved Oct 06, 2025, 09:07 PM UTC

   A fix has been successfully applied and we are seeing signs of full recovery across the platform. The service disruption affecting the ability to open eligibility letters has been resolved, and all case letters should now be working properly. Most users should be able to access and open letters as usual. We recommend that customers refresh their app to ensure the fix is fully applied. We are continuing to actively monitor logs and alerts to confirm full stability and ensure no further issues arise. This is our final update, as the incident is now confirmed as fully resolved. Thank you for your patience and understanding throughout this service disruption.