Spare incident
Users on US1 Might not be Able to Load Admin Platform
Spare experienced a minor incident on October 9, 2025 affecting [United States 1], lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 09, 2025, 07:09 PM UTC
We are currently investigating a service disruption impacting performance across our entire platform in the Production US region. Starting at approximately 11:48 am PST, customers may be experiencing significantly slower loading times and an increased rate of errors, sometimes appearing as a "DEADLINE_EXCEEDED" pop-up. This disruption is affecting all customers and all applications within the Production US region. Our engineering team is actively working to identify the cause and restore service stability. We appreciate your patience as we address this issue. We will post an update within the next 15 minutes or sooner if new information becomes available.
- identified Oct 09, 2025, 07:16 PM UTC
We are still actively investigating the ongoing service disruption affecting the Admin Platform and working with Engineering to identify a solution. There are no significant new developments at this time, but our teams remain engaged to restore stability. We truly appreciate your patience and will continue sharing updates every 15 minutes or as soon as new information becomes available.
- monitoring Oct 09, 2025, 07:18 PM UTC
We are pleased to confirm that the service disruption affecting the Production US region has been resolved. Error rates and latency have returned to normal, and the platform is operating stably. The incident, which occurred from approximately 11:48 am PST to 12:03 pm PST, was linked to an issue with our authentication database, which caused the temporary slow performance and higher error rates. We are continuing to monitor performance closely to ensure full stability and working to confirm the root cause. Please refresh your browser or app if you continue to experience any residual slowness. Thank you for your patience throughout this incident.
- resolved Oct 09, 2025, 07:33 PM UTC
We are happy to confirm that the service disruption impacting the Production US region is now fully resolved. Our teams have continued to monitor the platform following the stabilization of the database at 12:03 pm PST and have not observed any recurring issues or performance degradation. The platform is now fully stable. We thank you for your patience and understanding throughout this incident.