Spare experienced a minor incident on October 20, 2025 affecting Intercom Email and Intercom Chats and Posts, lasting 5h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 04:27 PM UTC
Our support communications platform, Intercom, is currently experiencing issues due to a major outage affecting Amazon Web Services (AWS). This is causing slowness and intermittent errors within the platform, which may lead to delays in our responses. Our team remains available and will continue to monitor the situation closely. Response times may vary until Intercom’s services are fully restored. For ongoing updates, please visit Intercom’s Status Page: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 04:47 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 05:05 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 05:25 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available.
- monitoring Oct 20, 2025, 05:39 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 06:05 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 06:06 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 06:27 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 06:37 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 07:00 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 09:10 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 09:11 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 09:12 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 09:24 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 09:25 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 09:46 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 10:14 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 10:14 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 10:15 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 10:17 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- monitoring Oct 20, 2025, 10:39 PM UTC
No new information from Intercom at this time. We’re continuing to monitor their status and will share updates as they become available. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting
- resolved Oct 20, 2025, 10:49 PM UTC
Intercom has marked this incident as resolved and all customer communications should be back to normal. We kindly apologize for any inconveniences this might have caused. You can follow Intercom’s Status Page for real-time updates: https://www.intercomstatus.com/us-hosting