Spare experienced a major incident on November 18, 2025 affecting Third-Party Integrations, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 05:18 PM UTC
Uber is currently experiencing an outage. 50% of trips are not being matched or assigned to Uber fleets; this impact is limited to agencies that leverage Uber's Open Fleet service. We're monitoring the situation and will update this space once Uber's issue has been resolved.
- monitoring Nov 18, 2025, 05:44 PM UTC
The logs are showing the impact has nearly ceased, reaching minimal levels around 9:28 am PT. We will maintain monitoring until we receive full confirmation of a resolution from Uber.
- monitoring Nov 18, 2025, 05:46 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 06:11 PM UTC
Due to good metrics being reflected currently and no more matching issues being spotted, this can be considered as resolved.