Spare experienced a critical incident on January 9, 2026 affecting Intercom Email and Intercom Chats and Posts, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 09, 2026, 07:56 PM UTC
Our Support Ticketing System provider is currently experiencing a Major Service Disruption affecting all of our Customer-facing communication channels. If you happen to have any service disruption related to Spare Platform or Rider/Driver Apps, please contact us at our Outage Phone Line. We apologize for any inconveniences or delays in communication.
- investigating Jan 09, 2026, 08:03 PM UTC
Our Support Ticketing System provider continues to experience a Major Service Disruption, and all customer-facing communication channels remain unavailable. We are monitoring the situation closely as the provider works toward a resolution. If you experience any service disruption related to the Spare Platform or Rider/Driver Apps, please continue to contact us via our Outage Phone Line.
- investigating Jan 09, 2026, 08:28 PM UTC
Our Support Ticketing System provider continues to experience a Major Service Disruption, and all customer-facing communication channels remain unavailable. We are monitoring the situation closely as the provider works toward a resolution. If you experience any service disruption related to the Spare Platform or Rider/Driver Apps, please continue to contact us via our Outage Phone Line.
- investigating Jan 09, 2026, 08:43 PM UTC
Our Support Ticketing System provider continues to experience a Major Service Disruption, and all customer-facing communication channels remain unavailable. We are monitoring the situation closely as the provider works toward a resolution. If you experience any service disruption related to the Spare Platform or Rider/Driver Apps, please continue to contact us via our Outage Phone Line.
- investigating Jan 09, 2026, 08:53 PM UTC
Our Support Ticketing System provider continues to experience a Major Service Disruption, and all customer-facing communication channels remain unavailable. We are monitoring the situation closely as the provider works toward a resolution. If you experience any service disruption related to the Spare Platform or Rider/Driver Apps, please continue to contact us via our Outage Phone Line.
- resolved Jan 09, 2026, 10:17 PM UTC
Our Support Ticketing System is now fully back online, and all communication channels have been restored. Thank you for your patience.