SPARC Media Hub incident

Text Message Latency and Increased Errors

Critical Resolved View vendor source →

SPARC Media Hub experienced a critical incident on October 7, 2022 affecting Texting Services, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2022, 05:02 PM UTC
Resolved
Oct 07, 2022, 05:18 PM UTC
Duration
16m
Detected by Pingoru
Oct 07, 2022, 05:02 PM UTC

Affected components

Texting Services

Update timeline

  1. investigating Oct 07, 2022, 05:02 PM UTC

    Our texting provider is aware of an issue affecting messaging on Canadian long code numbers. Our team will continuously work with them to investigate and resolve this issue. We will provide an update as soon as possible.

  2. resolved Oct 07, 2022, 05:18 PM UTC

    Our texting provider has confirmed a short networking outage with their primary cloud hosting provider. The issue is now resolved as of 10:03am PT and queues have cleared. Thank you for your patience.