SPARC Media Hub experienced a minor incident on April 12, 2023 affecting Texting Services, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Texting Services
Update timeline
- investigating Apr 12, 2023, 05:04 PM UTC
Our texting provider has been informed of an issue causing latency on message delivery with some carriers / operators by our primary Canadian Longcode aggregator. At this time we are unaware of the full impact. Relevant carrier teams are investigating. We will post additional information as it becomes available. Thank you for your patience.
- resolved Apr 12, 2023, 08:26 PM UTC
We’ve been notified that this issue has been resolved and messages are flowing normally.