SPARC Media Hub experienced a minor incident on January 10, 2024 affecting Main Application, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 10, 2024, 08:42 PM UTC
We are currently experiencing instability with our network. We’re currently investigating and engaging our relevant partners to resolve and increase stability.
- identified Jan 10, 2024, 09:04 PM UTC
We’ve identified the issue as a global networking issue with our server partner. We’re actively working with our partners to fully restore services. We apologize for any inconvenience.
- monitoring Jan 10, 2024, 09:51 PM UTC
Our partner has notified us that they’ve implemented a fix for the networking issues. We will continue to monitor to ensure services are fully restored.
- resolved Jan 10, 2024, 10:28 PM UTC
We’ve classified this issue as being resolved. Any additional issues, please reach out to support.